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How do you get customer service
PostPosted:Thu Jul 12, 2018 4:47 pm
by Blaisen10
I have a 10.1 duel dive player and the lightweight monitor quit workin after a month. I have tried 3 emails to the support department and a Facebook message over the last 5 weeks and can’t get a response. If this is how company works very unlikely to buy one if there products ever again.
Re: How do you get customer service
PostPosted:Fri Jul 13, 2018 10:55 am
by admin
Hi,
We are very sorry about this, it may be the mistake of the work.Please send email to the customer services(suokesi2015@gmail.com).The customer services will contact you as soon as possible.
Regards
Re:Naviskauto 12..5 inch dvd player,audio goes out of sync with video.
PostPosted:Thu Jul 19, 2018 9:08 pm
by John
Bought the unit April 18 2018. Was playing good for about a month,then audio started to go out of sync with video as disk plays. Tried various different movies with same results. Any help?
Re: How do you get customer service
PostPosted:Fri Jul 20, 2018 4:16 am
by admin
Hi,
This problem is caused by software optimization, the player needs to upgrade the latest firmware.There is the firmware link(https://mega.nz/#!SbBzQCRA!zZkdDf3fUqeS2KEHfsbol0G1stzG7wGjinj-ptBdsBo) .And the upgrade method is shown as the picture.
Regards
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