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Crackling noises

PostPosted:Tue Apr 02, 2019 1:22 am
by Psukev
We purchased the dual DVD player last fall. When the kids plug in their headphones, the speakers make crackling and popping noises. We tried several headphones and the system continues to make unwanted and distracting noises. We used them for a second time this past weekend and the noises continue. I can send a video if you provide an email address. It appears to be a defect but we are open to your thoughts or suggestions. Please advise. Kind regards.

Re: Crackling noises

PostPosted:Tue Apr 02, 2019 7:39 am
by admin
Hi Friend,
You can send the video to the email: suokesi2015@gmail.com, and please remember to write down your order ID in the email,the customer service will help you solve this problem.

Re: Crackling noises

PostPosted:Tue Aug 20, 2019 3:33 pm
by torbengb
Hello Admin, hello Psukev,
I have the exact same problem. How was this fixed? How can I have my devices repaired?

Regards,
Ben

Re: Crackling noises

PostPosted:Wed Aug 21, 2019 5:36 am
by admin
Hi Friend,
You can send a email to the support email: suokesi2015@gmail.com, and please remember to write down your order ID in the email,the customer service will help you solve this problem.
Suokesi