Page 1 of 1
Weak GPS Signal
PostPosted:Thu May 25, 2017 12:09 pm
by Kenco
Hello, I own the c0255 and my GPS signal is to weak to use navigation. When I go into GPS settings it only shows one bar, I attached a picture so you know what I mean.
I have already tried different GPS-mouse positions such as glove compartment, right on the dashboard below the windshield, both corners of the windshield and even outside of the car as a test but the signal does not get any better.
Hope you can help, and thanks for your time.
Re: Weak GPS Signal
PostPosted:Fri May 26, 2017 3:49 am
by admin
Hi
Please check whether the antenna get 3.3V power.Here is the picture you can refer.
[attachment=0]GPS接头带电检测.jpg[/attachment]
And if the voltage is normal,please contact our customer service to send you a new antenna.
Regards
Re: Weak GPS Signal
PostPosted:Fri Jun 02, 2017 9:32 pm
by Kenco
Hello,
the Voltage shown is 0.0v. Is there anything i can do to fix this or is it broken? I bought it in august 2016 so it still has waranty.
Thanks for your answer,
Regards
Re: Weak GPS Signal
PostPosted:Mon Jun 05, 2017 2:29 am
by admin
Hi
Can you offer your Order ID of this deal,or you can contact our customer service directly.
Regards
Re: Weak GPS Signal
PostPosted:Mon Jun 05, 2017 11:38 am
by Kenco
Hello,
my Amazon Order ID is 304-4789758-9534743.
How can I contact customer service, I only found the option to contact the seller via Amazon is this what you meant?
Regards
Re: Weak GPS Signal
PostPosted:Tue Jun 06, 2017 3:04 am
by admin
Hello,
We would like to send you a main board from China and the delivery takes about a week. Can you change your main board by yourself?
Looking forward to your reply
Best regards
Re: Weak GPS Signal
PostPosted:Wed Jun 07, 2017 1:16 pm
by Kenco
Hi,
if you can send me instructions too I think i can do it.
If i cannot do it I will contact your through this forum again.
Do you need my adress for the delivery or can you take it from my Amazon Order?
Thanks,
Regards
Re: Weak GPS Signal
PostPosted:Mon Jun 19, 2017 4:59 pm
by Kenco
Hello,
it's been two weeks since I heard from you, did you send the main board already?
I have not received it yet.
Regards
Re: Weak GPS Signal
PostPosted:Tue Jul 11, 2017 6:26 pm
by Kenco
Hello,
after installing the new mainboard everything works fine.
Thanks a lot for your help and support. :)