NAVISKAUTO SUPPORT CENTER

The screen on one of my CH1004B headrest dvd player units is not operational.
Since purchase it has been used on less than a dozen occasions and the last time it was used the touch screen was intermittently not working. I have noted that several other buyers on Amazon have experienced the same issue.
The unit works using the remote control but not by touch. Can you please send a replacement unit on screen if this is a simple task to change at home?

Regards,

Scott
Amazon Order (026-7621356-0375569)

Dear Friend,
Please send an email to support email: suokesi2015@gmail.com, the customer service team will help you.

I did email this address on the same day I made the original forum post and did not receive a response.

Dear Friend,
Ok, maybe your product was not purchased from these store.
So we recommend you to contact the seller through the amazon message.