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CH1011B no longer turning on and audio cables are spotty
PostPosted:Wed Oct 18, 2017 7:25 pm
by erutherford
The main issue we're having right now is that neither of our two units will turn on anymore. I plan to test later today to see if there's a short in the power cable, but at this time they're not working.
As a side note it's seemed like our audio cables have had a short in them since we got these players, I've had to swap them out with others. It'd be great if we could get those replaced.
Re: CH1011B no longer turning on and audio cables are spotty
PostPosted:Fri Oct 20, 2017 6:19 am
by admin
Hi
According to your problem,you can try to connect the cigar lighter charger or the wall charger to the player first and start it,
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if the player works fine,you can mail to our customer services(suokesi2015@gmail.com) to swap the power cable.Another,if the player do not work,you also mail to our customer services(suokesi2015@gmail.com) to solve this problem.We are very sorry for your troubles.
Re: CH1011B no longer turning on and audio cables are spotty
PostPosted:Thu Jan 11, 2018 11:54 pm
by Hbonds
My CH1011B stopped working as well. I’ve tried both the car and wall chargers. The unit flashes on for a second not fully powering on before shutting off. Please advise.
Re: CH1011B no longer turning on and audio cables are spotty
PostPosted:Fri Jan 12, 2018 3:51 am
by admin
Hi
Please elaborate that the unit flashes on for a second not fully powering on before shutting off.Is the indicator light flashes or the screen flashes?Please email the detailed description of the problem to the customer service(suokesi2015@gmail.com).I am sorry for the inconvenience caused therefrom to you.
Regards