stopped working 2 days ago ... screen still lights up
PostPosted:Fri Nov 17, 2017 6:22 pm
by jcahill
On March 30, 2017 I purchased a BP-CH1011B-13A 10.1 inch in car rearseat multi media player from Amazon.com. Starting 2 days ago it stopped functioning ... The display turns on, but it won't play any DVDs anymore, it won't even spin the DVD. How can I have this repaired or replaced under the 1 year warranty?
Re: stopped working 2 days ago ... screen still lights up
PostPosted:Mon Nov 20, 2017 5:53 am
by admin
Hi
The problem is caused by the rear cover .If the plastic pillars(picture) is too short to get to the bottom switch,there will be problems what you described.Please e-mail to the customer services(suokesi2015@gmail com)to replace the rear cover.
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Regards