NAVISKAUTO SUPPORT CENTER

[wcstout]

Hello! I've purchased (10.1" Dual Screen Portable DVD Player with 5-Hour Built-In Rechargeable Battery-Black (Host DVD Player+ Slave Monitor)) and the slave monitor is not showing video or playing sound. There is however a blue light indicating that it is receiving power when connected. The main monitor plays the dvd just fine. We would like to get both monitors to work together again. Thanks!

[admin]

Hi,

This problem is caused by a bug in the motherboard program. We are deeply sorry for this.Please send email to our customer services(suokesi2015@gmail.com) to replace the player,and it's best to feedback the player's back photo as the picture shows to the customer services.
[attachment=0]1.png[/attachment]
Regards

[rrhhcc]

Same problem. Light is blue on the slave monitor and we have tried multiple adaptors. Main monitor works great. This is incredibly frustrating.

[admin]

Hi,

We are deeply sorry for this.Please send email to our customer services(suokesi2015@gmail.com) to replace the player,too.And it's best to feedback the player's back photo as the picture shows to the customer services.



Regards

[Lsandersbodin]

Just received my player and monitor and the player blue light comes on and plays but the monitor light does not come on. What do I need to do? Heading on trip and only one them work.

[admin]

Dear Customer,
We are so sorry to hear that.Please send email with the order ID to our customer services(suokesi2015@gmail.com), so that we can confirm which product you purchased and give you a solution.
Please do not worry, all our products got 18-month warranty.
Best regards,
Naviskauto

[jan221]

My slave monitor stopped working as well. Is there a way to get a replacement?

[admin]

Dear Customer,
Please send an email to our support email : suokesi2015@gmail.com, so that our customer service can help you well.