NAVISKAUTO SUPPORT CENTER

Get support for NAVISKAUTO products. Get the information you need for the type of product you own.


Moderator: Andi

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By Jay
#435
Hello

i’ve some startproblems with my new Naviskauto RQ0264E odernr. 305-4277896-2645149 from amazon. (https://www.amazon.de/dp/B01H3KN2CW/ref=pe_3044161_185740101_TE_item) I have written an email to the support but to this day I have no answer. (I’m sorry for my English.)



1. My biggest problem first: When I connect my Phone (iPhone7) with Bluetooth with the radio then the music sound really horrible. A lot of scratching and rushing and only a little bit of music. (There is no problem with the speakers because with radio (antenna) it sounds better.) For connecting the phone with the car I use the “Bluetooth”-APP, which was already installed.

2. The display gets darker when I turn on the lights from the car. The problem is that we in Switzerland have to drive always with light. Also on the day. If it’s a sunny day, I can see nothing on the display because the display is too dark. The brightness-settings are on 20 (max.). I saw a few videos before I order the RQ0264E and I saw that there's in the settings a switch-off for the “Auto-dimming”, but I can’t find it. Are there different software-versions? Cancel the illumination-wire on the back of the radio is not an option for me, because I need the button-lights at night.

3. The radio signal from the antenna is pretty bad. All 20-30km I’ve to search the radio channels again. And then the radio finds about 2-3 channels. (with and without AF) To check I rebuild the old (original) radio and it finds at the same place over 10 channels. I use a CAN-BUS adapter to change from VW (T5, 2006, Quadlok) to ISO and I use also a Fakra-Antenna with an extra phantom supply for the antenna. (I checked the voltage during listening to the radio and there are 12V on the wire for the antenna amplifier.)

4. What Hardware I’ve to buy for a dab upgrade for the radio. On what I have to pay attention that it works.



I hope you can send me some solutions.

Thank you for your time!

With kind regards!
User avatar
By admin
#436
Hi,

For the bluetooth problem,it maybe the compability problem.Do you mind try to change aother phone .If you find some other phone with the same problem,the bluetooth module should be broken.

For the screen lightness,you can cut off the illumination wire and tick the keylight option in the factory settings page referring to following picture.This will lead the backlight of the button keep bright.

For the radio problem,we suggest you contact the customer service to purchase an signal amplifier.Its SKU is Y0035.

For the dab problem,we suggest you buy Y0251 DAB box.It is univeral.

You need install the following dab app.

https://mega.nz/#!Qc9glCpB!lcl9Wa25LYd5n3rVuEKR6t3qbr3A1JXquSjRscqjlG4

In addition,we can not find your order numbet,please confirm the number is right.

Regards