NAVISKAUTO SUPPORT CENTER

[Qcollor]

About 6 weeks ago. I started playing some of my converted files on a usb stick from my mac. All play well for a period of time until the sound and video go out of sync. Eventually the video slows to one frame per second. The unit charged and it happens only to my converted MP4 files. DVDs play fine. The description of the item said plays mp4s which is one major reason I bought this. I tried looking on the unit with the remote for sound and video settings and tried a few different things but nothing really makes a difference. If there is a problem with the MP4 format is there a better format I should be using to watch my converted videos?I have a large library of MP4 and if possible would like to keep that format. I typically will watch these either on the computer I converted from or sync them to my iPad Air. Thanks for any advice

[admin]

Hi,

This issue requires software upgrades.You can download [url=https://mega.nz/#!TPY0EbzC!oazJW2H6iaLhrAGlbu074FvM9w8xn9rjdopk7h4V8pg]the software[/url] to USB and plug it into the player to upgrade.Upgrade method:Plug the USB into the player and select File on the home page,the player will automatically identify the software,finally select Yes and the player will update automatically.It's glad to help you.



Regards