NAVISKAUTO SUPPORT CENTER

[Kenco]

Hello, I own the c0255 and my GPS signal is to weak to use navigation. When I go into GPS settings it only shows one bar, I attached a picture so you know what I mean.

I have already tried different GPS-mouse positions such as glove compartment, right on the dashboard below the windshield, both corners of the windshield and even outside of the car as a test but the signal does not get any better.



Hope you can help, and thanks for your time.

[admin]

Hi

Please check whether the antenna get 3.3V power.Here is the picture you can refer.
[attachment=0]GPS接头带电检测.jpg[/attachment]
And if the voltage is normal,please contact our customer service to send you a new antenna.

Regards

[Kenco]

Hello,

the Voltage shown is 0.0v. Is there anything i can do to fix this or is it broken? I bought it in august 2016 so it still has waranty.



Thanks for your answer,

Regards

[admin]

Hi

Can you offer your Order ID of this deal,or you can contact our customer service directly.

Regards

[Kenco]

Hello,

my Amazon Order ID is 304-4789758-9534743.

How can I contact customer service, I only found the option to contact the seller via Amazon is this what you meant?



Regards

[admin]

Hello,

We would like to send you a main board from China and the delivery takes about a week. Can you change your main board by yourself?

Looking forward to your reply

Best regards

[Kenco]

Hi,

if you can send me instructions too I think i can do it.

If i cannot do it I will contact your through this forum again.

Do you need my adress for the delivery or can you take it from my Amazon Order?



Thanks,

Regards

[Kenco]

Hello,

it's been two weeks since I heard from you, did you send the main board already?

I have not received it yet.



Regards

[Kenco]

Hello,

after installing the new mainboard everything works fine.



Thanks a lot for your help and support. :)